Contact the Reservations Office

Ways to reach us

• Phone: +1 647-390-0006 — fastest for same-day travel, airport arrivals and changes.
• WhatsApp: aria-label="Message Airport Taxi Canada on WhatsApp for a fixed-rate quote" message the office — useful from abroad and for sending addresses in writing.
• Email: info@achauffeur.com — best for quotes, itineraries and corporate enquiries.

What to include in a quote request

Sending these six things in the first message usually gets you a rate on the first reply instead of the third:

1. Pickup address, and airline plus flight number if you are arriving.
2. Full destination address, including building, unit or gate detail.
3. Date and time of travel.
4. Number of passengers, including children and any child seat needs.
5. Checked bags, carry-ons and any oversized items.
6. Extra stops, return trip or anything unusual about the journey.

Changing or cancelling a booking

Changes and cancellations must be made with the office, not with the chauffeur. Timing matters — see the cancellation policy and manage your booking.

If you cannot find your chauffeur at the airport

Call +1 647-390-0006 before leaving the airport by any other means. Leaving without calling may result in the full trip amount being charged.

Accessibility and special requests

Mobility equipment, service animals, pets in carriers and child seats should all be declared at booking so the correct vehicle is assigned. Email info@achauffeur.com with any requirement you would like confirmed in writing.