Question 1

How do I get a price?

Accepted Answer

Send your pickup, destination, date, time, passenger count and luggage to the office, or complete the booking request form. The office replies with a fixed rate for that specific trip, confirmed in writing before you travel.

Question 2

Why are prices not published on the website?

Accepted Answer

A trip's cost depends on distance, vehicle, passenger and luggage volume, stops, time of service, tolls and border requirements. A published table would be wrong for most trips, so every rate is quoted individually and confirmed before travel.

Question 3

How far in advance should I book?

Accepted Answer

As early as you can. Peak periods — long weekends, university move-in and end of term, holiday travel and summer cottage season — fill first, and same-day requests depend entirely on what is still available.

Question 4

Can I book a return trip at the same time?

Accepted Answer

Yes, and it is a good idea for airport trips. Booking both directions at once secures the return vehicle and keeps everything on one confirmation.

Question 5

Do you monitor flights?

Accepted Answer

Where flight tracking applies, arrival pickups are timed against the tracked landing rather than the original schedule. Always provide your airline and flight number so this is possible.

Question 6

Where do I meet the chauffeur?

Accepted Answer

Your confirmation contains the meeting instructions for your airport, terminal and arrival time. Contact the office once you have your luggage and you will be directed to the pickup point in use.

Question 7

What if my flight is delayed?

Accepted Answer

Tell the office as soon as you know. Delays are common and usually absorbed, but a significantly changed arrival time may affect vehicle availability, and re-timing is easier with notice.

Question 8

How much waiting time is included?

Accepted Answer

A waiting period applies from the agreed pickup time. Waiting beyond that period may be charged. A passenger who does not appear and does not contact the office may be charged the full trip amount as a no-show.

Question 9

How much luggage can I bring?

Accepted Answer

Declare every checked bag, carry-on and oversized item when booking so the right vehicle is assigned. Luggage fills a vehicle before seats do, especially on winter and cottage trips.

Question 10

Do you provide child seats?

Accepted Answer

Child seats must be requested at booking, with the child's age, height and weight, so the correct seat and vehicle can be arranged.

Question 11

Can I travel with a pet?

Accepted Answer

Pets in appropriate carriers can usually be accommodated when declared in advance. Service animals are always welcome.

Question 12

Can I eat, drink or smoke in the vehicle?

Accepted Answer

Smoking and vaping are not permitted in any vehicle. Cleaning charges may apply for damage or soiling caused by passengers, as set out in the terms and conditions.

Question 13

How do I change or cancel?

Accepted Answer

Contact the reservations office directly. Changes made with a chauffeur are not booking changes. Cancellation timing determines whether a charge applies — see the cancellation policy.

Question 14

Are tolls, parking and airport fees included?

Accepted Answer

Your quote states what it covers. Where a route involves tolls, parking or airport access fees, these are reflected in the quote or itemised. Ask the office if you want the breakdown in writing.

Question 15

Is gratuity included?

Accepted Answer

Gratuity is discretionary unless your written quote states that it is included. Ask when you book if you would prefer it built into the rate.

Question 16

What if the weather is severe?

Accepted Answer

Trips are driven to conditions. The company is not responsible for delays, cancellations or termination of service caused by severe weather, road closures, collisions or other events outside its control.

Frequently Asked Questions

Booking and quotes

Airports and arrivals

Vehicles, luggage and passengers

Changes, payment and policies

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